Conneqt Business Solutions Ltd | Customer Care| Night Shift

Conneqt Business Solutions Ltd | Customer Care| Night Shift (last Date 23rd Feb 2023)

Registration form for 2023 Passing out Batch 

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About Conneqt Business Solutions: Conneqt is a premier Customer Experience Management company. We help our clients leverage multiple ways of connecting with their customers using an omni-channel approach. We provide end-to-end Customer Lifecycle Management services and Business Process Services such as HRO, FAO, Analytics and Business Process Audit services. For clients seeking business transformation, we provide Digital Benchmarking Services, Digital Maturity assessments, Online Reputation management through social media Listening and Digital transformation accelerators such as Digital-In-A-Box.

We serve over 100 marquee clients across verticals such as Banking and Financial Services, Insurance, Telecom & Media, Manufacturing, Retail and Government. We deliver over 400 million transactions a year for our customers in 36 languages with a capable 40000- strong workforce from 28 delivery locations.

We appreciate your partnership and would be interested to come to your campus to hire prospective candidates who can build their careers along with us.  

Eligible: Any 10+2/ Graduate/Postgraduate and can apply.

BASIC CRITERIA:  Candidates Should be comfortable working in Rotational/Night shifts.

Candidates who have attended the CBSL selection process previously can also apply after two months .

 

If you would like to explore more career opportunities in CBSL.

Visit Web: www.conneqtcorp.com

         Facebook: Conneqt Business Solutions Limited – Home | Facebook

         Twitter: Conneqt Business Solutions (formerly TATA BSS) (@ConneqtCorp) / Twitter

         LinkedIn: Conneqt Business Solutions Limited | LinkedIn

Location & Salary Details :  

Location Openings In hand – Range-Monthly
Mumbai(Airoli, Thane Lodha,Kasarwadi) 600 Rs,14,500/- to Rs19,000/- PM

Qualifications Requires a minimum of 10+2 or HSC or Graduate
Experience Fresher’s/0-6 months in service industry

 
Age 18 years onwards

 
Technical Skills Good Typing Skills -Min of 15 WPM /75 % Accuracy

adept at operating computers & familiarity with Internet is desired
Aptitude Process orientation, Systems thinking. Can speak English and Hindi
Key Competencies Average/ Good communication skills depending on process, have pleasing telephone etiquettes, Customer focus, and willingness to learn.

JOB DESCRIPTION:             

 

Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables: 

  • Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat
  • Listening to and understanding the customer’s requirements
  • Provide product / service details & benefits to Customers
  • Providing end to end solutions to the customer
  • Asking the correct questions – probing and prompting the customer wherever required
  • Timely and accurate capturing all the information given by the customer
  • Timely follow up with Brands as per Escalation matrix till closure

·    Staying current with knowledge of products/ processes & services offered by the client·    Ensure full adherence to all the quality parameters and SOP·    Cooperate with other Team members, SMEs and Team Leaders.·    Ensure 100% adherence to schedule

  • Escalating the call to the team leader / manager, wherever desirable
  • Handling irate / demanding customers where necessary, in a tactical manner

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