· Basic Computer knowledge to troubleshoot desktop, laptop and answering support queries via phone, email, Chat and Web
· Excellent communication skills required as you will work in International Voice Support
· Managing data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints.
· Responding in a timely manner to service issues, request, and take care of the complete operations.
· Troubleshoot system and network problems, diagnosing and solving hardware or software faults
· Provide support, including procedural documentation & relevant reports
· Support the rollout of new applications and manage many open cases at one time and provide accurate information on IT products or services
· Willing to work in a 24*7 environment (Rotational shifts/5 Days a week) |