Second Campus Drive of Sutherland for TYBA/TYBCOM/TYBSC/TYBAF/TYBBI/TYBMS/TYBVOC for the FY’23 to be held on 13 Dec, 2022 in Saboo Hall, R J College
Sutherland, a 35-year-old organization, has undergone a unique digital transition. We are the driving force behind today’s experience goliaths, businesses renowned for the life-changing experiences they provide. Sutherland is a company that focuses on experience-led digital transformation and can assist organizations in achieving non-linear development by providing superbly built experiences for your (very human) clients and staff. We achieve this by fusing real-time analytics, AI, cognitive technologies, automation, and human-centered design to scale and precision. We are partners with FinScan, ServiceNow, and Google Cloud. Sutherland is the digital backbone for organizations worldwide, connecting 140 countries and completing 43 million transactions in more than 40 languages.
To provide customer engagement services globally, we are now hiring for business process services. The job specifics are listed below –
Designation: Customer Care Executive (technical/ non-tech/ back office)
Shift timings: Rotational Shifts
Work location: Airoli (4th,5th,6th Floor, K-10, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane Belapur Road, Airoli, Navi Mumbai, 400 708)
Interview Mode: Face to face
Rounds of Interview: HR round, Managerial round, and Voice and Accent round.
Salary: Best in the industry
What we are looking for –
1. Must possess fluent communication skills in English, both verbal and written
2. Must be prepared to work night shifts
3. Any engineering, science, or arts graduate may apply
4. Newcomers are welcome
5. All relevant paperwork must be available (academic certificates, Aadhar card, and Pan card)
Desired Candidate Profile –
1. Effective English communication skills
2. Sound use of logic
3. The candidate must be able to answer inquiries through calls or emails
4. Should feel comfortable working both from the office and at home
5. The applicant must be flexible and comfortable working night shifts in locations that are open 24/7
Roles and Responsibilities –
1. Responsible for responding to customer inquiries (voice, email, and chat)
2. Able to recognize and relate to a range of client requirements and situations
3. Provide customers with solutions in a warm, assured, and competent manner
4. Use a variety of internal and client-based tools and apps for managing and serving customers
5. When necessary, transfer customers to the proper departments
6. Carry out case management, documentation, and data input
7. Participate in a team-based environment and collaborate with others there
8. Meet and maintain necessary KPIs and targets
Benefits for the Candidates Selected –
1. Work in a company with a Great Place to Work certification thrice in a row
2. Learn life skills, such as how to deal with difficult situations, adjust to change, and solve issues
3. Have the chance to brighten someone’s day every day
4. Be recognized as you forge ahead and launch your career
5. Avail Pick-up and drop-off service
Interview process
| Presentation | A presentation on Sutherland – 40 to 45 mins |
| Non-voice Screening | Essay writing – 30 mins |
| Initial Screening | GD/ one on one conversation in batches of 30 students – approx. 45 mins per batch |
| HR Interview | for candidates who cleared communication round – 7 to 10 mins per candidate |
Date of Campus Drive: 13th of Dec’22.
registration link with the students – https://forms.office.com/r/QZPJKXGEXa
Last date for Registration is 11th Dec, 2022
